This label means that these accommodations are managed exclusively by Schindler Rentals. Without this label, your contact will be the owner. We offer our services only in the « privilege » accommodations and we include household, laundry and dry cleaning in the prices.
2. What is the exact address of the accommodation?
The address of your rental will be indicated in the confirmation e-mail.
3. Is the household linen provided?
Yes, the household linen is always provided and your bed will be made before your arrival.
4. What informations do yo offer about the neighborhood?
In each accommodation's page you will find a google map that gives you the exact location of your accommodation and informations on the neighborhood.
Some of our accommodation have a phone, and it is indicated in the accommodation’s details. Where there is a phone, only national and european calls are free (except phone calls to a mobile).Otherwise, the phone calls are not free and not allowed from the accommodation’s phone.
8. Is there a WIFI connection in the accommodation?
All of our accommodations have a WIFI connection.
9. Do you offer any general commodity products?
In some of our accommodations you will find cleaning products (vacuum cleaner, cleaning products...) as well as cleaning products for the dishes and toilet paper. For your comfort we offer in our "privilege" accommodations ,various services like body products (see services page).
10. I would like to stay a few nights and I don’t have the time to do my shopping, can I order more than one toiletry travel kit?
Yes, if you stay in a "privilege" accommodation, you can order more than one travel package for another guest or for the rest of your stay (max 7 days).We will give you your travel package at the time of your check-in. Schindler Rentals gives you the opportunity to vary with two different perfumes in our Body & Bath package.
11. Do I have to clean the accommodation before my check-out?
For the best comfort of our customer, the household, the laundry and dry cleaning are included. If you stay more than a week we ask you to take care of your accommodation and clean it. You can choose to have your accommodation cleaned (see our services) .Every accommodation that are improperly maintained and requires an extra cleaning, will be charged on your security deposit.
12. Can I visit the accommodation before booking it?
The pictures and description of our accommodations are made so that you can imagine exactly how it is. In order to respect the actual tenant, no visit will be made unless it's more than a 6 months rental.
13. What do you mean by hotel service?
We offer a hotel service for our «privilege apartment. It means that the bed will always be made before your check-in (if you don’t want you bed to be made please tell us while booking), the household will be made as well as the laundry and dry cleaning. Before your check-out the accommodation will be verified by SCHINDLER RENTALS, and the services required will be delivered. You will always find, a small bottle of water and few Nespresso doses that are gifted to you in some of our accommodation.
Booking
1. How can I book an accommodation?
1. Enter your check-in and checkout date, number of guests, and the location in the home page.
2. Choose the accommodation that inspires you and fits your needs.
3. Click on “View details” to see more of your choice or click on "Book now".
4. Select all the services that you need for your stay.
5. If you are a new customer, fill out the contact form.
6. If you have already sign in, log in with your email address and password to access your account.
7. Your booking is details with the services that you choose and the total of your reservation.
8. You can pay by credit card and American Express the full payment or a part of it (if it’s more than 8 days before your arrival) if it’s less than 15 days you will be charged with the full payment. If you choose to pay a part of your reservation, you will be automatically charged 15 days before your arrival.
2. Is my reservation directly confirmed?
Yes, your reservation is directly confirmed after the prepayment by credit/debit card. You will receive a confirmation e-mail as a rental contract.
3. Can I modify or cancel my reservation?
If you want to add extra nights or change the number of guests, please contact us indicating your name, your check-in/check-out dates as well as the accommodation. If the reservation’s status allows it, we will be thrilled to answer your request.
We will be unable to change the accommodation for another one. It will be considered as a cancellation.
Please not that if the reservation is cancelled no payment will be refund.
Contact us, we will do our best to find a solution.
You have to put the name of the person who will be responsible for the rental and the one who will be present at the check-in. That person will have to be insured (with a vacations rentals extension). This extension is generally valid for 3 months so if your rentals is for a longer period, you will have to have a domestic insurance for the rented accommodation.
Payment
1. How can I pay?
You can pay by credit/debit card (MasterCard, Visa, American Express).
2. When will I get my security deposit back?
The hold will be released within 2 weeks after we checked the accommodation and no damages are noted.
In the case where damages are done and we need to repair and/or replace, the cost of it will be taken on you security deposit.
3. Do I have to pay the tourist tax?
No it is already included in the price.
4. Is the online payment safe?
Schindler Rentals offers you a safe online payment by the BNP Paribas Bank.
Check in
1. How can I find the accommodation?
The exact address is given to you in the confirmation e-mail.
2. Where can I find the keys to the accommodation?
A Schindler Rentals employee or the owner will meet you at the check-in to give you the keys.
3. When can I arrive?
For the privilege accommodation, all the arrivals are from 4.00pm to 8pm. For the others, you will be welcomed by the owner during the time slot indicated on the accommodation’s details.
4. Where can I park my car?
Some of our accommodation have a parking lot (indicated in the accommodation’s details).
If not, you can park on the street for free (from 7pm until 9am).
Don’t hesitate to contact us for more informations.
During your stay
1. Is it possible to have an extra cleaning service?
The household is included in the prices but if you stay more than a week and you don't want to clean your accommodation ,you can ask for the housekeeping service at the time of your reservation or 48 hours before by contacting Schindler Rentals (will be add to your bill).
2. What should I do if I have a problem with my accommodation?
If there is any problem with your accommodation inform your contact as soon as possible (informations on the confirmation e-mail).
Check-out
1. At what time is the Check-out?
For the privilege accommodation, the check out is made between 8.00 and 11.30. If you wish to leave outside this time slot please contact us. An addition fee can apply.
